Refund policy

If the customer has already received the product and would like a refund, they would need to return the product back to us within 30 days of its original shipment date. The hair must be in its original condition and it cannot have been worn or opened. You can follow our return policy with the information below:

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed, or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

Hair must be in the original state the same as it was sent to you.

Not the style you were looking for and wanted to exchange for something else? No problem! Just send it back to us!

We do not refund shipping charges.

For altered products (bundles are unwrapped / extensions have been worn) all sales are final. 

***Please note that all returns must be refunded to their original form of payment, we do not offer in-store credit since this a web-only store.

Contact Us with any question you may have about your potential return.

To return the hair please send it to the address listed below:

Returns/Exchanges:
245 N. Highland NE
Suite 230-197
Atlanta, GA 30307​​

The returned items must follow our return policy guidelines. All returns have to be refunded. We currently do not exchange orders.

ONCE AN ORDER HAS BEEN PLACED YOU CANNOT MAKE ANY EDITS OR CHANGES TO THE ORDER. WE WILL NEED TO ISSUE YOU A FULL REFUND.

Contact Information

We are available 24/7 Feel free to chat with us!

EMAIL:

natoyab@keluxehair.com